Cirkex's Privacy Policy — Your information is completely safe

1 Introduction

Cirkex (cirkex.onl) takes your privacy very seriously. We believe the foundation of any trustworthy gaming platform is ensuring complete protection of its members' data. This Privacy Policy ("Policy") applies to all users of the Cirkex platform and its services.

This Policy clearly sets out what types of data we collect, why and how it is used, who it may be shared with, and how much control you have over your own information. By using any Cirkex service, you are deemed to have accepted this Privacy Policy.

2 Data Collection

Creating an account and delivering services on the Cirkex platform requires collecting certain personal information. We collect only what is necessary — no excessive or irrelevant data is gathered.

The list below details all the information we collect:

3 Use of Information

Cirkex uses the data it collects solely for specific, legitimate purposes. Your information is never used for anything unrelated to those purposes. The primary uses are detailed below:

• Account management: Your information is used to create, verify, and secure your account.
• Payment Processing: Financial information is required to process deposits and withdrawals.
• Customer Support: Your contact information is used to resolve any issues or complaints promptly.
• Fraud Prevention: Data is analysed to detect suspicious activity and maintain platform security.
• Promotions & Offers: Your data is used to send you relevant bonuses and offers based on your preferences and gaming activity, provided you have given your consent.
• Responsible Gaming: Gaming data is reviewed to identify signs of excessive gaming and to provide timely support.
• Legal obligations: Records are retained in accordance with regulatory requirements.
• Service Improvement: Anonymised statistical data is analysed to improve platform performance and enhance the user experience.

4 Data Retention

Cirkex retains your data only for as long as it is necessary or required by law. Certain information may be kept for a defined period even after your account is closed.

• All data remains in the active database for as long as the account is open.
• Financial transaction records are generally retained for up to 5 years after account closure.
• KYC documents may be retained for up to 3 years after account closure.
• Cookie data is automatically cleared at the end of a browser session or once the set expiry period has elapsed.
• All data is securely and permanently deleted once the designated retention period has expired.

5 Information Sharing

Cirkex never sells your personal data to advertisers or third parties. However, in limited circumstances, certain information may be shared with specific third parties, as detailed below:

• Payment Providers: Necessary financial information is shared with payment gateways such as bKash, Nagad, and Rocket to process transactions.
• Game Providers: Minimum necessary data may be shared with licensed game providers to facilitate gameplay.
• Law enforcement agencies: Providing information in response to a valid court order or government authority request is a legal obligation.
• Fraud Prevention: Data may be shared with relevant regulatory authorities to prevent fraud and money laundering.
• Business Transfers: You will be notified in advance of any major changes to Cirkex's business operations.

6 Cookie Policy

The Cirkex website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help remember your preferences and improve site performance.

Types of cookies Cirkex uses:

• Essential cookies: These are essential for maintaining login sessions and ensuring security. The site cannot function properly without them.
• Preference Cookies: Used to remember your language preference, theme, and other settings.
• Analytics Cookies: Collects anonymised statistics to understand which parts of the site are most frequently used.
• Security Cookies: Helps detect automated attacks and bot traffic.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working correctly.

7 Security Measures

Cirkex uses industry-leading technology to protect your data. Our security infrastructure is regularly audited by independent third-party experts.

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Sensitive data stored in our databases is secured with AES-256 encryption.
• Two-factor authentication (2FA) is available for all accounts.
• Suspicious login attempts are automatically detected and blocked.
• Servers undergo regular security audits and penetration testing.
• Staff are granted access only to the specific data required for their role (Least Privilege Principle).

8 Your Rights

As a Cirkex member, you have specific rights over your personal data. We respect those rights and aim to process every request within 30 days.

To exercise any of the rights above, please contact our support team. We will process your request promptly.

9 Minor Protection

Cirkex strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any data from minors.

• Age verification is mandatory at registration.
• Age-related documents are verified as part of the KYC process.
• Any account found to belong to a minor is closed immediately.
• Parents or guardians can contact support to report any suspicious activity.

10 Policy Changes

Cirkex may update this Privacy Policy in part or in full at any time. Members will be notified of significant changes via their registered email or through a platform notification.

Continued use of the platform after any changes constitutes acceptance of the updated policy. You can confirm the current version by checking the "Last Updated" date at the top of this page.

11 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our support team. We aim to respond within 48 hours.